Shipping policy
Shipping Policy
Thank you for shopping with Mugg Plug. We are committed to delivering your order as quickly and efficiently as possible.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times vary based on your location:
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United States: 3–7 business days
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International: 7–15 business days
Please note that delivery times are estimates and may be affected by factors beyond our control such as carrier delays, customs processing, or high order volumes.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable taxes or duties will also be displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery status.
Shipping Delays
While we strive to deliver your order on time, Mugg Plug is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Mugg Plug is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you experience an issue, please contact the shipping carrier directly.
International Shipping
For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Mugg Plug
Email: a.i.pixeldream@gmail.com
Address: 360 W Hazelhurst St, Ferndale, Michigan 48220, United States
Phone: 313-444-7765